Return & Refund Policy – Vantique

1. Return Eligibility

You may request a return if:

• The product is damaged or defective

• You received the wrong product

• The product is unused, unworn, and in its original packaging

Return requests must be made within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or worn watches

• Products without original packaging

• Items damaged due to misuse or improper handling

3. Refund Process

• After inspection and approval, refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method.

• For COD orders, refunds will be processed via bank transfer or UPI.

4. Return Shipping

• In case of damaged or incorrect products, return shipping charges will be borne by Vantique.

• For other eligible returns, shipping charges may be deducted from the refund amount.

COD (Cash on Delivery) Policy

We offer Cash on Delivery (COD) for selected locations across India.

1. COD Confirmation

• COD orders require confirmation via phone call or SMS before dispatch.

• If confirmation is not received, the order may be cancelled automatically.

2. COD Charges

• Additional COD handling charges may apply.

• Any applicable charges will be clearly shown at checkout.

3. Refusal of COD Orders

If a customer refuses delivery without a valid reason, Vantique reserves the right to restrict COD service for future orders.

4. Refund for COD Orders

• Refunds for returned COD orders will be processed via bank transfer or UPI.

• Refund timeline: 5–7 business days after approval.

Cancellation Policy – Vantique

1. Order Cancellation by Customer

• Orders can be cancelled within 12 hours of placing the order.

• Once the order has been shipped, cancellation is not possible.

2. Cancellation by Vantique

We reserve the right to cancel orders in cases of:

• Stock unavailability

• Pricing or listing errors

• Fraudulent or suspicious transactions

In such cases, a full refund will be issued.

3. Refund Timeline for Cancelled Orders

• Prepaid Orders: Refund within 5–7 business days

• COD Orders: No refund applicable if cancelled before shipment

Contact Information

For any queries regarding these policies, please contact:

Website: https://vantiquewatches.com
Email: support@vantiquewatches.com