Customer Support and Contact
We typically respond within 24 hours on business days.
Our support team is available Monday to Saturday, 10 AM to 6 PM.
You can reach us via email, phone, or through the contact form on our website.
Policies and Legal
Our Terms & Conditions are available on the website and outline the rules for using our services.
Yes, Vantique follows strict data protection measures and does not share customer data with unauthorized third parties.
You can view our Privacy Policy in the footer section of the website.
Technical Support
Please check your spam folder. If you still cannot find it, contact customer support.
Ensure all required fields are filled correctly and your payment details are valid. If the issue continues, contact support.
Please clear your browser cache or try accessing the website from another browser or device.
Account and Registration
Log in to your account dashboard and update your profile information.
Click on “Forgot Password” on the login page and follow the instructions sent to your registered email.
No, you can checkout as a guest. However, creating an account allows faster checkout and order tracking.
Returns, Refunds, and Cancellations
Orders can be canceled before they are shipped. Once shipped, cancellation is not possible.
Refunds are processed within 5–7 business days after the returned product passes quality inspection.
You can request a return by contacting our support team with your order details.
We offer a 7-day return policy for unused products in original packaging.
Payment and Checkout
Payments may fail due to insufficient funds, incorrect card details, or bank restrictions. Please check with your bank if the issue persists.
Yes, all payments are processed through secure and encrypted payment gateways.
We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD) where available.
Shipping and Delivery
Currently, Vantique primarily ships within India. For international shipping inquiries, please contact customer support.
Once your order is shipped, you will receive a tracking link via email or SMS.
Yes, Vantique offers free shipping on eligible orders. Minimum order value may apply.
Orders are usually delivered within 3–7 business days depending on your location.
Pricing, Discounts, and Offers
Yes, all product prices listed on Vantique are inclusive of applicable taxes unless mentioned otherwise.
Only one promotional code can be used per order unless otherwise stated.
You can enter your coupon code during checkout in the “Apply Coupon” section before completing payment.
Yes, Vantique frequently runs seasonal sales, festive discounts, and limited-time promotional offers.
Product related
Metal straps can be resized at any local watch service center. Adjustable leather and silicone straps can be modified using the buckle settings.
Yes, all Vantique watches come with a limited manufacturer warranty covering manufacturing defects.
Our watches are crafted using high-quality stainless steel, genuine leather straps, mineral or sapphire-coated glass, and durable quartz or automatic movements.
Yes, most Vantique watches are water-resistant. Please check the product description for specific water resistance ratings before purchase.
Vantique offers premium analog, chronograph, automatic, and smart-inspired watches designed for men and women who value timeless style.
