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1. Order Processing Time

All prepaid orders are processed within 1–2 business days after successful payment confirmation. For Cash on Delivery (COD) orders, processing begins after order verification via call or SMS confirmation.

Orders are not shipped on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, customers will be notified via email or phone.

2. Delivery Time

• Standard Delivery Time: 4–7 business days

• Metro Cities: 3–5 business days

• Remote Areas: 5–10 business days

Delivery timelines may vary depending on location, courier partner availability, and unforeseen circumstances.

3. Shipping Charges

• Free Shipping across India (if applicable)
  OR

• Shipping charges are calculated at checkout based on delivery location.

Any additional charges such as customs or local taxes (if applicable) are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive:

• A tracking ID via email/SMS

• Courier partner details

• Estimated delivery date

Customers can track their shipment using the tracking link provided.

5. Delivery Delays

Vantique Watches is not responsible for delays caused by:

• Natural disasters

• Strikes

• Courier disruptions

• Incorrect shipping address provided by customer

If your order is significantly delayed, please contact our support team.

6. Incorrect Shipping Details

Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect address may incur re-shipping charges.

7. Damaged or Tampered Package

If you receive a package that appears damaged or tampered:

• Do NOT accept the delivery

• Take clear photos

• Contact us within 24 hours

1. Return Eligibility

We offer a 7-Day Return Policy from the date of delivery.

To be eligible for a return:

• Product must be unused

• In original packaging

• With tags and invoice intact

• No scratches or signs of wear

Returns requested after 7 days will not be accepted.

2. Non-Returnable Items

Returns will NOT be accepted for:

• Used or damaged watches

• Items without original packaging

• Products purchased during clearance sale (if applicable)

• Customized or special order products

3. Return Process

To initiate a return:

1. Email us at: support@vantiquewatches.com

2. Share your Order ID

3. Attach product images

4. Mention reason for return

Our team will respond within 24–48 hours.

4. Refund Policy

After we receive and inspect the returned product:

• Refund will be processed within 5–7 business days

• Refund will be issued to the original payment method

• In case of COD orders, refund will be processed via bank transfer

Shipping charges (if any) are non-refundable.

5. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.

• Once the order is shipped, cancellation is not possible.

If cancellation is approved, the refund will be processed within 5–7 business days.

6. Exchange Policy

We offer exchanges only in case of:

• Manufacturing defects

• Wrong product delivered

Customers must report within 48 hours of delivery.

7. Contact Information

For any return or cancellation query, contact:

📧 support@vantiquewatches.com
📞 +91-XXXXXXXXXX
🕒 Support Hours: Monday – Saturday (10 AM – 6 PM)

If you want, I can also prepare:

• ✅ Privacy Policy (AdSense Approved)

• ✅ Terms & Conditions (Legally Structured)

• ✅ Refund Policy Separate Page

• ✅ About Us (Trust Building)

• ✅ COD Policy

Since you're aiming for a professional boutique brand, we can make all policies premium and legally structured.